CANNABIS STORE FAQS

A Gov’t issued ID is required for purchase at our cannabis store. Passports are also OK. First time patients will be required to present a 1-time selfie photo of themselves holding up a matching ID for verification. 

Please note that the person who placed the order is required to be present at pick-up. 

To view each of our regional minimums you can visit our locations page.

Below is a list of our redeemable rewards as of 10/07/23. 

• 75 pts = $5 off any accessory product (excluding items under $5)
• 100 pts = 5% off subtotal 
• 200 pts = 10% off subtotal 

Additional reward tiers may be added in the future. 

*Points do not expire and cannot be redeemed for cash value.

SGF Delivery currently does not accept debit card payments.

In addition, we do NOT accept Apple Pay, Chime, Gift Cards or Change. 

*Due to the national coin shortage, totals are rounded to the nearest dollar amount.

Deliveries typically arrive within 30-65 minutes on average. 

Please note that delivery times may vary based on volume, traffic and road conditions.

Due to safety, drivers do not bring cannabis orders to residents doors. Customers must meet their driver curbside with their ID & total ready. 

*Customers may request drivers to bring orders to their door; SGF Delivery reserves the right to accept or deny such requests. 

California State law allows individuals 21 and older to possess or buy 1 ounce of cannabis or less, up to six immature cannabis plants or up to 8 grams of cannabis concentrate for personal use per day — and you are permitted to buy only from a state-licensed, adult-use cannabis retailer.

The daily limits are different for medical cannabis customers who have a physician’s recommendation. They can purchase up to 8 ounces of medicinal cannabis in the form of dried mature flowers and up to 12 immature cannabis plants (or the amount their physician recommends).

At SGF Delivery, All Sales Are Final. This means that you, the customer, do not have the right to return a product if you do not like it, bought it by mistake or change your mind. To that extent the sale is “final.”

This does not mean you must accept missing and/or incorrect products. If you experienced any of the aforementioned with your order, please contact our customer support team.

Customers must reach out to our email support team within 24 hours of purchasing and receiving a defective product to initiate an exchange. 

If the product is sealed and you would like an exchange, please text our dispatch line directly for assistance. 

If a product is opened, please follow the steps below: 

To inquire about an opened product exchange, email our support team - Support@sgfdelivery.com with the following: 

First and Last Name

Phone #

Concern or Issue

Date of Purchase

Photo/s or video/s of product.

Please note:

• Concerns and issues must be reported in a reasonable amount of time.
• Defective/damaged items must be reported within 24 hours of purchase.
• The initial product is required to be returned for proper cannabis  waste disposal in accordance with California State Cannabis laws in order to receive an exchange/replacement.
• The original product must be in the condition it was received and may not be partially smoked, damaged or disposed of.
• If any of these conditions are not met, we reserve the right to refuse an exchange.
• Exchanges are subject to approval on a case-by-case basis.